This article covers:
- What are platform fees?
- How are medical costs calculated?
- What appears on monthly invoices?
- Why do we pay platform fees if employees don't use services?
Understanding your monthly invoice
Your Soda invoice has two main components:
1. Platform Fee (if applicable)
- Charged monthly regardless of medical utilization
- To view our current prices, please visit our pricing page
2. Benefits Usage
- Actual costs from clinic visits
- Only charged when employees use services
- Based on panel rates (not public rates)
After payment is made, you will receive a payment confirmation email with a receipt download link.
Platform fee breakdown
What does it cover?
- Platform access and maintenance
- Soda HR portal functionality
- Member management system
- Claims processing
- Mobile app access for your employees
- Customer support
- System updates and improvements
Why is it charged monthly?
Even if employees don't visit clinics, the platform provides:
- 24/7 platform access
- Real-time benefits management
- Instant member additions/removals
- Claim processing infrastructure
- HR reporting and analytics
Benefits usage charges
Panel clinic rates:
- For in-person & virtual consultations
Billing timeline:
- Month 1: Employee visits clinic → Claim processed
- End of Month 1: Invoice sent with that month's utilization
- Payment terms: Net 30 days (standard)
Example invoice breakdown
Company: 10 employees, Soda Plus Plan, $1,000 annual limit
Month 1 Invoice:
- Platform fee: 10 employees × $2 = $20
- Medical utilization: 3 visits × $50 avg = $150
- Total: $170
Month 2 Invoice:
- Platform fee: 10 employees × $2 = $20
- Medical utilization: 1 visit × $45 = $45
- Total: $65
Month 3 Invoice:
- Platform fee: 10 employees × $2 = $20
- Medical utilization: $0 (no visits)
- Total: $20
Common invoice questions
Q: Why do we pay platform fees even if employees don't use services?
The platform provides ongoing value, including member management, HR dashboard, and claim processing infrastructure. Think of it like paying for software access - you pay for the platform, not just usage.
Q: Can we see a breakdown of each claim?
A: Yes! Your HR portal shows:
- Individual employee claims
- Clinic name and date
- Service type and cost
- Running totals per employee
Q: What if an employee exceeds their annual limit?
A: Once an employee reaches their limit, they pay out-of-pocket for additional visits. Platform fees continue for all active employees.